Posts tagged "Microsoft Security Essentials"

How to Easily Delete Computer Viruses

Worked for a short time at a big box computer retailer who I felt was ripping the public off by charging outrageous fees to delete virus’s from customers pc’s.

 

when you suspect you have a virus, the best fix is to turn off your computer completely. If the power to your computer is off, the virus can’t do any damage. But at some point, you will have to turn your computer on to delete the virus and take back control of your system. In today’s episode, I’ll walk you through how to do just that! One thing to keep in mind: This method is somewhat complicated and involves many steps, but in most cases it is a surefire way to eliminate any malware from your system with only minor headaches.

How to Eliminate Viruses From Your System

Step 1 – Most of the time, a computer virus can’t run without your operating system running as well. This is the case with Linux, Mac, and Windows machines. As long as you don’t start your operating system, the virus remains essentially frozen, and has no way to hide, fight back, or transmit information. The goal here is to freeze the virus so you can find it, delete it, and move on with your life. There are a number of tools that will give you this power over the virus. My favorite is the operating system that will run on a CD/DVD or a USB stick designed by the brilliant software engineers at Kaspersky Lab. And luckily for all of us, Kaspersky Rescue Disk 10 is available for FREE Once you download this software, the helpful guide on the site will give you step by step instructions on how to turn a USB drive or a CD/DVD into a virus killing machine! I won’t go over how to do this step-by-step, but if you are having any problems, stop by the Tech Talker Facebook page where we will be having a discussion on people’s experiences with this program. Step 2 – Once you have your CD/DVD or USB drive all set up with the virus-destroying program, insert either one into your computer and turn it on. What comes up next will not look like your normal computer; rather you will be running a new operating system from the disk you just created! To clarify a little bit, this CD/DVD or USB drive you created has a fully functional operating system built into it. When your computer starts to run it, everything gets loaded into the RAM of your computer which, if you remember from my earlier podcast on how a computer works, is like the work bench of the computer. The hard drive has little to no interaction here, which is good because we want the virus to stay frozen. From here, Kaspersky will boot up and do its magic. Take a look at this video to preview the process. Step 3 – If you follow the video, it will show you how to update and scan your system. Once the scan finishes, it will ask you to review the files that were infected, and then clean them. After you give the all clear, Kaspersky takes care of the rest and bam—your computer will be good to go! Just remove the CD/DVD or USB drive and your computer should start up just as it did before, only virus-free. How to Protect Your System From Future Invaders I recommend keeping the USB drive or CD/DVD in a drawer just in case this sort of thing ever happens in the future. I actually keep a USB drive with Kaspersky on my key ring, just in case! 5 Quick and Dirty steps to deleting computer viruses: #1 A virus on your machine needs your operating system in order to run. #2 By creating a CD/DVD or USB drive with the special virus-killing tool on it, we can keep the virus frozen as if the power to your regular operating system were still off. #3 While the virus is frozen, we can scan, edit, and delete the offender. #4 Once we remove the virus, your computer should be completely healthy and back to normal. #5 It wouldn’t hurt to do a few more scans with your traditional antivirus software such as Microsoft Security Essentials or Sophos, just in case. – See more at: http://www.quickanddirtytips.com/tech/computers/how-to-easily-delete-computer-viruses?page=all#sthash.Ygkz9axx.dpuf

 

 

Resources

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– See more at: http://www.quickanddirtytips.com/tech/computers/how-to-easily-delete-computer-viruses?page=all#sthash.Ygkz9axx.dpuf

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Posted by plates55 - October 13, 2013 at 2:19 pm

Categories: VIRUS   Tags: , , , , , , ,

Dealing with Fake Tech Support & Phone Scams

On this blog, we’ve discussed the ways that scammers can attack your PC, through malicious software, rogue security alerts, phishing attacks and more. But the bad guys have now devised a new vector: the phone. I first learned about this when I heard my parents had received a call that they had been identified as having rogue software on their PC. The caller, who said he was from Microsoft, needed to remote access their PC to resolve the issue. Turns out scammers like these were simply taking the time to prey on potential victims by calling them and masquerading as a representative from a trusted institution to trick them into giving up valuable and personal information. Sometimes, as in my parents’ case and others, they even advise installing a remote access code so scammers will have full access to the PC.

We’ve discovered this telephone scam is aimed at English-speaking countries, including North America and the United Kingdom. The callers pretend to be from Microsoft and try to sell the victim something, direct them to a specific website, asked for remote access, to install software, a credit card number, or run a bogus security scan that showed an infection. The Trustworthy Computing Team conducted a survey of 7,000 people, and found that more than 1,000 people had received calls.  Of those 1,000 people, 22 percent of people fell for the scam (234 people total), and 184 of those lost money – on average, more than $800.

You can check out some tips for avoiding phone scams here, but we want to remind you will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes. If someone does call you claiming to be from Microsoft:

  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support if you did not initiate the call to Microsoft first.
  • Ask upfront if you are required to purchase software or pay a fee or subscription associated with the “service.” If there is, hang up.
  • Take the caller’s information down and immediately report it to your local authorities. If you think you’ve been the victim of a scam, check out these tips that can help you protect your money and identity.

It’s a jungle out there! Please remember to question any unsolicited email or call. If the email came from somebody in your contact list but it feels suspicious, here is a great article on recognizing phishing emails. Lastly, always keep your PC protected with antivirus software like Microsoft Security Essentials, which is free or software from one of our partners.

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Posted by plates55 - September 22, 2012 at 8:56 am

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